Hi, we are receiving a Merge Failed error when using the Manage Household button (Merge failed. First exception on row 0 with id HH RECORD Id; first error: INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY, insufficient access rights on cross-reference id: []).
User was able to add existing contacts to a Household through this button with no errors before the Winter '23 release. Is it possible that "We improved security around Contact Merge" could had affected the use of the button? I went through the release notes but couldn't find anything.
Any help of guidance on this will be highly appreciated. Thanks Maida
Thanks James
We don't have a complicated role hierarchy. We basically have two Roles and two groups of users. Each group is assigned to one role based on location (US Role all staff in the US). Sharing rules are in place to share records among users of the same role - no changes there either.
I'm the only admin - I will double check profile permissions in case I've missed something as per @Piyush Dhaked recommendation.
At least I have a workaround!
Thank you both!
