Hi All,
I have attached HEIC files on the Case attachment, but I am not able to view these HEIC files from attachments since it doesn't have a preview hyperlink for viewing HEIC files. I am able to see the preview hyperlink for other file-type images. Kindly let me know, how to open HEIC files from Salesforce, or do we have any other way for converting HEIC file type to any other file type like . JPEG or . PNG? Please find the attachment for more details. Thank you!
2 answers
HIEC format is not supported by salesforce for preview.
- Files formats supported include .docx, .pdf, .ppt, .pptx, .xls, and .xlsx
- All image files are supported including .gif, .jpg, and .png