Hi there,
On predefined quick action "email" we need to show an Email of a customer in part of "To".
We got here a couple fields for this:
Receive_email__c
WebEmail
When we send an email to a customer "receive_email__c should be the one as predefined, but is it also possible to show an email, that customer replied by to us?
Let's say we send our customer and email and he replies to us with an email, can we get that email into the email object?
How this formula would look like? As following?:
IF(Receive_email__c = NULL, Webmail(or other field?))
Thanks in advance.
Isaak!
That isn't possible as far as I'm aware. The email action simply sends an email to the contact's registered email address - there is no tracking or usage of the last address from which they sent an email.
