FavoriteRaj Malviya (TCCS) posted in Toronto Einstein Analytic User Group (Originally asked by Raj Malviya)Jun 10, 2022, 10:21 AMRaj MalviyaUpdate CaseWhen the user starts interacting with a bot we are creating a case and the case status is -: NewBut when the user closes/end the chatbot we need to update the case status from -: New to close. How we can do that?Add a commentWrite a comment...BoldItalicUnderlineStrikethroughBulleted ListNumbered ListAdd linkCode blockInsert imageAttach filesLink URLCancelSave0/9000Reply
Raj MalviyaUpdate CaseWhen the user starts interacting with a bot we are creating a case and the case status is -: NewBut when the user closes/end the chatbot we need to update the case status from -: New to close. How we can do that?
