One of our vendors, who has had "Account Login Access" for the past few weeks is unable to login this morning with the following error:
Can't Log In to Subscriber Org
Multi-factor authentication (MFA) is required to log into subscriber orgs from the Subscriber Support Console. To request permission to access the Subscriber Support Console, or to set up MFA for your License Management Org (LMO), contact your salesforce admin.
My user currently has the permission set for Multi-Factor Authentication for User Interface Logins.
7 answers
I was signed in with SSO and the following steps worked for me.
- Change or reset password.
- Delete cookies
- Logout and when logging back in, click login with a different account.
- Enter email as username and newly created password.
- There should now be a screen asking to register the account with the Salesforce Authenticator app. Follow the steps to setup Salesforce Authenticator for the account.
- After the app redirects to be logged back in. Log out again.
- Login again using username/password instead of SSO. MFA through Salesforce Authenticator should be required to finish login.
