FavoriteHoward Klein (IMM) asked in #Escalation RuleNov 8, 2021, 4:28 PMDe-escalating casesOnce we escalate a case, how do we de-escalate so we don't see the red triangle anymore?3 answersSortSort by DateSort by Most HelpfulSort by DateLoad more comments...Nicola Biddle (AVID Property Group)Jan 16, 2023, 4:02 AMWorked a treat thanks!Add a commentWrite an answer...BoldItalicUnderlineStrikethroughBulleted ListNumbered ListAdd linkCode blockInsert imageAttach filesLink URLCancelSave0/9000Reply