we have activated email bounce management in NPSP. A donor email id is incorrect. when he makes payment, an email which goes to him bounce back, but when we see the report of contact, there the mail bounce back details is null for that contact. The payment object does not have the email bounce back date and email bounce back reason fields. i have a few queries
1) is the mail bounce back date and email bounce back reason fields different for contact and payment object
2) when the email bounced back which originated from the payment object, then why its not reflecting the mail bounce back details.
@SURENDAR AGARWAL Right, ok. As that is not functionality from the NPSP (it's a Salesforce core feature), you might have better luck troubleshooting it in the Trailblazer Community, or you can open a case with Salesforce.com support.
