Hi, I have an scenario where only few emails can be accepted to create case in my email-to-case routing. I need to send response email when I received an email which is not mentioned in Accept Email from in routing configuration. Please suggest how to send auto response email to those emails alone.
Thanks in Advance. #Email #Email-to-case #Send Email
1 answer
If the case will be created I guess you can still setup auto response that will execute the email to the recipient but if there's no case created then you won't be able to send a message. It seems that you need to do this in your exchange mail server.
