Trying to set up Service Cloud Voice using https://help.salesforce.com/articleView?id=sf.voice_setup.htm&type=5 (https://help.salesforce.com/articleView?id=sf.voice_setup.htm&type=5)
When it says:
Enable Service Cloud Voice.
From Setup, enter Voice Setup in the Quick Find box, then select Voice Setup.
Select Turn On Service Cloud Voice.
I don't see the setting. any ideas? Do I require an additional license?
2 answers
Tom Bassett (Vera Solutions) 
Forum Ambassador
Hello Jonathan,
Yes you need the necessary licences to see this for Service Cloud Voice.
If you need to purchase then I suggest you reach out to your Salesforce AE.
If this helps please mark as best.
Thanks Tom
