Skip to main content

Mar 4, 2021, 6:46 PM

Email-to-case routing with email body information

Can Service Cloud use information or text analysis from the email body to route a case to different service queues or agents?

2 answers

Piyush Singhal (HIC Global Solutions)
Mar 5, 2021, 12:06 PM
Hi Leonard

You can go through the following link:-

https://help.salesforce.com/articleView?id=sf.customizesupport_email_to_case_settings.htm&type=5

https://salesforce.stackexchange.com/questions/216678/email-to-case-routing-address-wont-create-case-in-salesforce

Hope this will resolve your query.

Thank you

Piyush

Add a comment

Write an answer...

0/9000