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Topics#Customer ServiceLhotse Springer's Question
Lhotse Springer (Salesforce) asked in #Customer Service
Sep 21, 2020, 1:30 PM

Pre-Chat form is not creating a Case visible in the Chat Transcript

This is our Expectation (this is how it works in the trailhead):

 

Pre-Chat form is not creating a Case visible in the Chat Transcript

 

However, this is what we are getting after configuring the pre chat form:

 

Reality

 

User-added image

 

What could be causing this issue?

 

Best,

 

Lhotse
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