I am using rules for customer last input based on response, For example Customer input will be Good morning means chat bot reply Good moring. It is not working fine in Rules
1 answer
Hi Mohankumar,
Sorry for the inconvenience. In case you don't receive a response here, may I also suggest joining the Service Cloud group below to collaborate with the experts for best practice and advice.
https://trailblazers.salesforce.com/_ui/core/chatter/groups/GroupProfilePage?g=0F93A0000001yCOSAY
Hope that helps.
Regards,
Jayson
