Use case example:
Automated SMS Message: "You've registered for XXX session. Can you please confirm your ID# and email address by responding to this text?"
Subscriber: "email@email.com, 1234567890"
Representative gets the message, can verify/respond: "Thank you, what do you want to discuss in the session?"
Subscriber: "This topic."
Thank you!
1 answer
Hi Brooke,
Sorry for the inconvenience. In case you don't receive a response here, may I also suggest joining the Marketing Cloud group below to collaborate with the experts for best practice and advice.
https://success.salesforce.com/_ui/core/chatter/groups/GroupProfilePage?g=0F9300000001pQ5CAI
Hope that helps.
Regards,
Jay
