FavoriteLearner SFDC asked in #Customer ServiceJan 19, 2021, 9:16 AMHi All, i had created an email template with {!Case.Status} field in it but when i test it is giving wrong status value! Can anyone help me on that ??5 answersSortSort by DateSort by Most HelpfulSort by DateLoad more comments...Accepted AnswerLearner SFDCJan 19, 2021, 11:25 AMhey it got resolved meaning there is only one picklist value assigned for that recordtype, where in the record am selecting is in that record type. that's the reason its not reflecting any way thanks!Add a commentWrite an answer...BoldItalicUnderlineStrikethroughBulleted ListNumbered ListAdd linkCode blockInsert imageAttach filesLink URLCancelSave0/9000Reply
Accepted AnswerLearner SFDCJan 19, 2021, 11:25 AMhey it got resolved meaning there is only one picklist value assigned for that recordtype, where in the record am selecting is in that record type. that's the reason its not reflecting any way thanks!
