We use Salesforce mostly for sales/marketing, but would be interested to see what kind of existing support there is to provide customer-facing Incident Management and Change order services. I suspect there might be a way to build this with communities and cases? Is there anything else that is a little more turn-key compared to significant customizations? We are also open to a commercial App that can integrate with Salesforce.
1 answer
Incident managment can be handled with service cloud's case managment
Change order can be handled by using Salesfroce OMS (https://trailhead.salesforce.com/en/content/learn/v/modules/om-salesforce-order-management/om-get-started-order-management)
