I have a validation rule that works in standard Salesforce and isn't working for me from the Lightning Community.
On the account object I have a picklist field that has a value "LEGACY SUPPORT".
I have a validation rule on Case as follows:
As an internal user when I go raise a case for that account I get the error as I expect:
When I log in as a community user, the rule does not fire and a case is submitted.
Any ideas why this might be the case?
Kind Regards,
Patrick.
2 answers
Hi Patrick,
Not sure but have you checked that the community user have access to Account object and Entitlement Field.
Regards,
Amit
