Hello,
I was testing the Import Articles (https://help.salesforce.com/articleView?id=sf.knowledge_article_importer.htm&type=5) tool in Setup to try and import a sample article with "datacategorygroup.TOPIC" method to assign each article to a data category group.
I followed the instructions as closely as I possibly could, and used the slide deck of instructions on this website (https://www.asagarwal.com/step-by-step-guide-to-importing-articles-in-salesforce-knowledge/
) as a guide.
However, the article import fails due to the following error:
"This value [datacategorygroup.FAQ] in the header for column 4 cannot be mapped (check both the header and its matching FLS)."
The "datacategorygroup.TOPIC" column is the only one that fails, even though the data category name is spelt correctly and I've followed the instructions perfectly.
Has anyone else experienced this or found a workaround to get this to work?
Thanks!
I solved it! Turns out my data category groups were (embarrassingly) inactive, which is why the import kept failing.
As well as that, I discovered that you actually have to have a HTML file to import the value of any rich text field.
Anyone struggling with this, I would suggest following the steps shown in the slide deck on this article (https://www.asagarwal.com/step-by-step-guide-to-importing-articles-in-salesforce-knowledge/) as closely as you can in a dev org, and make sure that your category groups are active!!!
