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Topics#Customer ServiceTammy Summerson's Question
Tammy Summerson (Applied Systems) asked in #Customer Service
Sep 26, 2018, 5:58 PM

Chat Offline is displaying to new profile

I created a new customer profile and they are unable to access chat in the customer community. It continues to state Chat Offline even when technicians are available. I have confirmed there are techs assigned to the queue. Any thoughts? Thank you
2 answers
  1. Tammy Summerson (Applied Systems)
    Oct 26, 2018, 1:06 PM
    Hi Ed, we are using visualforce page. I did find the solution to the issue. As a new admin I did not realize we needed to add profiles in Communities Settings for sharing. And, I thank a Trailhead module for leading me to the solution. Thank you for checking on my question.
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