FavoriteAngela Ihrig (EspriGas) asked in #Reports & DashboardsAug 11, 2017, 9:19 PMCan I create a dashboard/report that shows a user their time since last accept in omnichannel?I want my reps to have a better level of visibilty and ideas on how to do this without giving them access to the supervisor panel?2 answersSortSort by DateSort by Most HelpfulSort by DateLoad more comments...Jeff MayAug 12, 2017, 1:39 PMYou can create a custom report type for "Live Chat Transcripts", then build your reports using that.Add a commentWrite an answer...BoldItalicUnderlineStrikethroughBulleted ListNumbered ListAdd linkCode blockInsert imageAttach filesLink URLCancelSave0/9000Reply
Jeff MayAug 12, 2017, 1:39 PMYou can create a custom report type for "Live Chat Transcripts", then build your reports using that.
