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Topics#Customer ServiceMaddy Yeazel's Question
Maddy Yeazel asked in #Customer Service
Jan 4, 2016, 7:16 PM

Is there a way to run a case history report based on the initial case owner. IE - Find how how many cases are initially going into our company's "unassigned" list view

Is there a way to run a case history report based on the initial case owner. IE - Find how how many cases are initially going into our company's "unassigned" list view
1 answer
  1. Brian Makas (N/A)
    Jan 4, 2016, 7:27 PM
    Yes & no.  

     

    You can't do this out of the box but if you leverage process builder you can save the first owner name to a new custom field and then base the report on that going forward.
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