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Jan 20, 2017, 2:46 PM

How can we track the amount of time we are spending actually working our cases?

How can we track the amount of time we are spending actually working our cases?

We need to justify staffing for planning purposes and it would be beneficial if we can show the actual amount of time it takes us to work each case.

14 answers

Rāwiri Catindoy (Fonterra)
Jan 20, 2017, 2:59 PM
You mean 'Case Resolution Time'?

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