We are using Napili/CS template for our communities. Our case submission is on the left and when the client enters a summary into the case, possible articles are populating on the right under "Need Answers Fast?". However, even though there are applicable answers, the clients seem to be ignoring them. Is there a way to make them click-though to acknowledge these options or some way to highlight these answers more prominently to ensure they are seeing them?
Not easily. You would have to set up some mechanism to track which page(s) they had visited, then update that, and on Case 'Create' double check that the pages you want them to have visited were visited.
