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Topics#Data ManagementLiz Marshall's Question
Liz Marshall asked in #Data Management
Feb 26, 2019, 10:16 AM

send email notification to queue

When assigning a case to a queue, is it possible to have the send email notification box checked as the default?
1 answer
  1. Thomas Lange Jr. (TrebleHook)
    Feb 27, 2019, 8:25 PM
    Try this:

     

    Go to your Case page layout and click on the Layout Properties button in the palette:

     

    Try this: Go to your Case page layout and click on the Layout Properties button in the palette: Then, check the

     

    Then, check the "Select by default" box under the Email Notification Checkbox section:

     

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