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Is there a way to set the case escalation to consider public holidays before escalating a case. 

 

Or is it better to switch from case escalations to entitlements and milestones? If it is can we get milestones to consider public holidays 
2 answers
  1. Dec 26, 2016, 8:03 PM
    Yes you can, just setup company holidays:  Navigate to Setup | Administer | Company Profile | Holidays.
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