does anyone know thru testing what fields our ideasExchange (customer community ideas) works on?
as it does not appear to be behaving as the standard ideas fields as per help and training.
if I add a word into comment, it is not returning when I search on that word
link:
https://help.salesforce.com/apex/HTViewHelpDoc?id=search_fields.htm&language=en_US#.Ideas
which is:
Idea Fields
Search Type
Field Searched
Sidebar
Advanced
Global
Comment
_img alt="Check" src="
https://help.salesforce.com/img/check.gif" /_
_img alt="Check" src="
https://help.salesforce.com/img/check.gif" /_
Description
_img alt="Check" src="
https://help.salesforce.com/img/check.gif" /_
_img alt="Check" src="
https://help.salesforce.com/img/check.gif" /_
Title
_img alt="Check" src="
https://help.salesforce.com/img/check.gif" /_
_img alt="Check" src="
https://help.salesforce.com/img/check.gif" /_
_img alt="Check" src="
https://help.salesforce.com/img/check.gif" /_Hi,
The search behavior for Ideas can be confusing because the documentation describes which fields are searchable, but that doesn't necessarily mean every search interface indexes comments in the same way.
If a word is added only to an Idea comment and doesn't appear in the search results, I'd test the same word in the Idea Title and Description
first. If those return results but the Comment does not, it would suggest the Community/Ideas search isn't indexing the comment content as expected.
Since this is from 2012, there may also be differences between the Help documentation and the specific Ideas/community implementation or release.
If you can provide the exact search screen you're using (Sidebar, Advanced, or Global) and an example Idea, it would help narrow down which fields are actually being searched.
