Skip to main content
Topics#Customer Servicemahesh kumar's Question
mahesh kumar asked in #Customer Service
Jan 20, 2015, 6:04 AM

deflection technique to reduce the number of interactions for a contact center

14. what is a common deflection technique to reduce the number of interactions for a contact center?

 

a. recommend articles during a call for a support agent.

 

b.suggest articles for a web-to-case questions

 

c.recommend articles prior to a live agent session

 

d.suggest article for an email-to-case questions.
2 answers
  1. mahesh kumar
    Jan 20, 2015, 6:12 AM
    Any one please let me know the answers, (choose 2)
Write an answer...
0/9000