FavoritePhani Yalamati asked in #Customer ServiceNov 22, 2016, 5:40 AMAny way to alert supervisor when flag is raised in live agent?Is there a way to alert the supervisor with a sound notification or screen pop when flag is raised by an agent? Currently supervisor would not know if a flag was raised unless they keep watching the live agent supervisor tab.4 answersSortSort by DateSort by Most HelpfulSort by DateLoad more comments...Jan Eakin (SalesSuperb, LLC)Aug 30, 2018, 11:44 PMI have a question about this as well. Does anyone know if Salesforce is considering this as a configuration?Add a commentWrite an answer...BoldItalicUnderlineStrikethroughBulleted ListNumbered ListAdd linkCode blockInsert imageAttach filesLink URLCancelSave0/9000Reply
Jan Eakin (SalesSuperb, LLC)Aug 30, 2018, 11:44 PMI have a question about this as well. Does anyone know if Salesforce is considering this as a configuration?
