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Topics#Customer ServicePam Vandekerkhove's Question
Pam Vandekerkhove (xx) asked in #Customer Service
Oct 17, 2012, 5:30 PM

Asian languages in Email Templates

I have a multi-language HTML template being used as an auto response for Email to Case.  Although, everything looks fine in the preview, the Chinese and Japanese characters translate to question marks when the email is sent to the end user.

 

In an attempt to fix, I have used Notepad to encode in UTF-8, but no success.

 

Any ideas
3 answers
  1. John Inwood
    May 10, 2013, 3:24 AM
    Hi Pam.  I'm having the same problem.  Did you have any luck figuring out a solution?  Thanks.
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