This is Exactly the same issue we're encountering. We are not a high-volume community but our discussions are super important to us and we don't want any new posts to fall through the cracks.
All we want to do is set up some kind of alert, or notification or even have a new case submitted should a new discussion post go unanswered.
Any help would be most appreciated!
7 answers
Nick. Sorry for the delay.
These settings can be enabled using clicks or by trigger when a user post something in community. Details are given here on enabling email settings, feeds, chatter and more.
https://help.salesforce.com/HTViewHelpDoc?id=networks_manage_email_notifications.htm&language=th
Hope that helps.
