I am new in Salesforce and I have admin rights. I want to use the Developer Sandbox and I am able to navigate to it. I have three actions available: Refresh, Login and Delete.
When selecting Login, the Sandbox will not allow me to login although the User Name is correct (with the name of the sandbox added) and the PW is the one I use for production.
Could it be that I need to refresh the Sandbox prior to being able to accessing it? Or what could be the problem? Thanks!
16 answers
Most likely if you just recently joined the company and had your user account created in production, the sandbox has not been refreshed since that changed to add you to the sandbox or you have not been created as a user in the sandbox. You could try refreshing the sandbox if possible and it won't cause any issues.
KC
