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Topics#Data ManagementTracey Bowyer's Question
Tracey Bowyer asked in #Data Management
Dec 27, 2010, 10:20 AM

email templates in different languages

We have turned on the translation workbench for our first service center deployment in a foriegn language in germany.  We have translated all our email notifications into german and we now have 2 of each email template, one in english and another in german.

 

The question is, how can we send the appropriate template depending on the language preference of the recipient?  We will have english speaking staff in germany and german speaking support staff in the UK and they could both be receiving information about the same case.

 

Who is the 'Current User' available in the workflow rules?  Would that be the email recipient?  Or would that be the user who created the emal template?

 

If I cant use Current User: Language, then how else can I send the correct email template to the correct recipient?  ie: german or english depending on the language of the recipient?

 

Many thanks,

 

Tracey
5 answers
  1. Roy Kemble
    Aug 11, 2011, 7:16 AM
    Hi

     

    I achieved this with a Visual Force email template the following code below.

     

    In my example I have a field Case_Language__c which determins the language of the email, and then I have used Custom Lables to provide the relevant tranlsations for each phrase in the email.

     

    This enable you to have one email for as many languages as you set up translations for in the custom lablems.

     

    <messaging:emailTemplate subject="Support" recipientType="User" relatedToType="Case" language="{!CASE(relatedTo.Case_Language__c,'German','DE','English','EN','French','FR','Italian','IT','Danish','da','Spanish','es','Dutch','nl','Finnish','fi','Portuguese','pt','Swedish','sv','Polish','pl','Norweigian','no','EN')}">

            <messaging:htmlEmailBody >

                    <html>

                <body>

                    <STYLE type="text/css">

                        TH {font-size: 11px; font-face: arial;background: #.CCCCCC; border-width: 1;  text-align: center } 

                        TD  {font-size: 11px; font-face: verdana } 

                        TABLE {border: solid #.CCCCCC; border-width: 1}

                        TR {border: solid #.CCCCCC; border-width: 1}

                    </STYLE>

                    <font face="arial" size="2">

                    <br/>

                        <div style="text-align:right;vertical-align:top;"></div>

                        {!$Label.EService_Email_Case_Creation_M_Lang_1}<br/><br/>

                        {!$Label.EService_Email_Case_Creation_M_Lang_2} {!relatedTo.CaseNumber} {!$Label.EService_Email_Case_Creation_M_Lang_3}<br/><br/>

                        {!$Label.EService_Email_Case_Creation_M_Lang_4}<br/><br/>

                        {!$Label.EService_Email_Case_Creation_M_Lang_5}<br/><br/>

                        

                    <br/><br/>

                    

                    {!$Label.EService_Email_Case_Creation_M_Lang_6}<br/><br/>

                    Support Team<br/>

                    <br/><br/> <br/><br/>

                    {!(relatedTo.Subject)}><br/><br/> <br/><br/>

                    {!(relatedTo.Description)}

                    </font>

                    </body>

            </html>

        </messaging:htmlEmailBody> 

    </messaging:emailTemplate>

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