Hello Trailblazers,
Please upvote my latest Service Cloud Idea;
Add Email as a Channel Menu Option
https://trailblazer.salesforce.com/ideaView?id=0874V000000ciUuQAI
Thanks, Tom
2 comments
Tom Bassett (Vera Solutions) 
Forum Ambassador
Thanks for this suggestion, this is a neat workaround for now until Email is added as it's own option :)
