CUSTOMER VIDEO: DRIVING SALESFORCE DIGITAL TRANSFORMATION, ZERO TRAINING POLICY - TOP 10 TIPS

• Implement a ‘Zero classroom training policy’
• Create a virtual experience using Improved Apps & NativeVideo
• Provide information at the point of need
• Create ‘learner journeys’
• Involve your people as early as possible
• Create a strong change network
• Ensure your leadership are engaged & supportive
• Grant some local control
• Drive content based on users needs
• Localise content - Even consider multilingual content

“We implemented a zero classroom training policy which met with resistance from users who were used to classroom training! Our immediate “need to know” pieces of learnings; In-App Help learnings, were, critically, supported by a strong change network of respected experts in each department”

Julie Holloway - Learning and Development Manager - Brambles

5 Min Video - Zero Training Policy - Best Practice