Hi everyone. I have problems with Grades in Engagement studios: I am using the rule, if GRADE is higher than C go to path 1 otherwise go to path 2. However, I have prospects with C- going to path 1.
I tried to do a change and set the rule: Grade Between A+ and C, go to path 1. However the same problem happens. Why is this? Does anyone have the same problem and have a good solution?
It seems Pardot order the grades like the following:
C+
C-
C
Thanks in advance for the help!
2 comments
Hi @Ivo Campos , I will say, that functionality seems a little odd to me. Pardot does grade in the expected way: C+, C, C-
https://help.salesforce.com/articleView?id=pardot_leadqual_grading_guidelines.htm&type=5It might be worthwhile to open a Support ticket on this as it doesn't seem like it's operating with expected functionality.
I hope this helps!