Hi Everyone - I work as a Tech Support Specialist and am familiar with SF. Currently I work incoming/outgoing cases, create contacts and reset passwords. I'm looking to get certified as a SF Admin. When I first got started working in SF (2018) I received a call from a gentleman who needed his pwd reset. After seeing his title I started asking him questions and he provided with a lot of helpful information. I looked into it but circumstances didn't allow me to pursue. Now i'm ready, focused and determined to get my certification and looking for any and all awesome mentors. Thank you to all in advance.