Hi.  We have just ramped up a team for working Live Agent Chat and we have it working through Omni.  Sometimes an agent will be on Omni and in available state for chat, but not get routed any chats while other agents are getting chat.  the agent would have to reboot salesforce or computer to start getting chat.

now i have an agent reporting the same issue with emails not getting surfaced through Omni even though there are clearly emails in queue.  a reboot seems to fix this.

we are on Classic and using service console.

has anyone seen this issue?  Thanks.