Does anyone have any ideas on how | Salesforce Trailblazer Community

Jun 25, 2019, 12:57 PM

Does anyone have any ideas on how to map responses onto the case record? I would like to be able to have the responses that are answered end up as a field on the case record. I have the lookup added to show the survey invite as a related list but that is not really as useful as having it on the case record it's self.

3 comments

David Claiborne (The Claiborne Company)
Jul 10, 2019, 10:07 PM
Also, this link was posted a few days ago in this group by @Andrew Russo (baca systems) - https://quip.com/RY64AuMl4Log

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Salesforce Surveys

Salesforce Survey was introduced in the Spring 18 release. The group is for anyone who is using Salesforce Survey or wants to. In the Summer 19 release, Salesforce removed the creator license and now allows any authorized user to create as many surveys as needed. But you have to pay for Survey Responses after the first free 300. This limit is per org for the length of your contract. Unlimited "assessment" surveys are still included for free with Health Cloud. For others, response packs list for $300 for 1,000 responses. Contact your AE for details. In the Summer 20 release, Salesforce introduced a new package called Salesforce Feedback Management. The new product added the ability to map survey responses to other salesforce records, to merge data from existing salesforce records into survey questions, and overlaid all of this with customer lifecycle management and a heavy dose of Einstein. The product price is now $46,000 per org per month for unlimited responses.