#ReleaseEMEA The Merge Case feature, what happens to emails that are replies to a case that has now been merged? If the case was deleted and merged into another case, the case thread ID will be wrong so will there be some intelligence to know it is a merged case and update the surviving case or will it create a new case again to be merged again?
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Hello all, bit of a post thaw here. Is this scenario still an issue with Case Merge?
Wonder if any
@* Service Cloud * people could highlight the current behaviour of threaded emails and merged cases.
