Hello, I'll be joining the webinar today (23.08) at 17:00 CEST. My question will focus on exactly how to use the Mailchimp add-on (that is, send mail blasts etc) from within the Salesforce platform.
Thanks and best,
Stephen
Ncardia
If you are referring to "Mailchimp for Salesforce", it's flawed in a fairly basic way. There is no setting in the Mapping Setup to sync a Salesforce Contact's 'Company' the Mailchimp 'Company/Account' field. The only choice is 'none' or 'Account ID', which is an alphanumeric representation of the actual 'Company' field. So all your Contacts synced to Mailchimp will either have no entry synced or an unreadable mess of characters.
The worse part is when I asked their support about this, I was led in circles over 4 support tickets until finally they acknowledged the above shortcoming.
The flaw is that the integration fails to 'lookup' the Account NAME for a Contact to sync to Mailchimp.
