We had a great time running the live process mappings in the #AutomationStation at Dreamforce...  Here is the video of the workshop (only up to the part where we started live mapping) https://youtu.be/fZb5NZNKmNQ  

I have attached the presentation, and inserted into it the results of the process mapping we did  in the 10-15 mins that we had, so you can see the results.

There is an ebook https://elements.cloud/ebook-analysis  which goes into the ideas from the workshop in more detail.