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There is, of course, some things that we do, loaded at the end of a helped page. But that's not all we do. If you're going to improve the help on offer, you've little choice but to "hack" a little. We do, however, do it in a controlled, minimal way which we support 100% and our customers love. There are endless AppExchange apps out there that are forced to do similar approaches in order to deliver any functionality / value. (I won't start pointing the finger! but we've seen careless approaches using browser plug-ins and all sorts) :-) Our apps are 100% native Force.com and 100% supported by us. Also, the "hack", it's worth mentioning, largely takes the form of a self-contained sidebar component that works with its host page: it's not like we're installing widgets, reconfiguring the client, amending business data/records or making anything that amounts to a permanent change to the SF experience. Come and chat to us at Dreamforce Booth N1008...
