#Feedback Survey0 discutindo

📢 We Need Your Feedback on Case Creation & AI Assistance!

Hi everyone! 👋 We're working to improve the Salesforce 

case creation process and would love your input. Your feedback will help shape future enhancements, including AI-powered assistance with Agentforce.

✅ The survey takes just 5-7 minutes

✅ Your insights will directly impact how case creation works

Survey Link:  https://www.surveymonkey.com/r/72396NG

We’d love to hear about: 

🛠️ How you create support cases today 

🤖 Your experience with AI assistance like Agentforce 

📈 What improvements would make case creation smoother 

Your feedback is invaluable in making support faster and more efficient. 

Thank you for helping us improve your Salesforce experience! 🚀 

#Salesforce #Agentforce #Feedback Survey #AI

📢 We Need Your Feedback on Case Creation & AI Assistance!

Hi everyone! 👋 We're working to improve the Salesforce 

case creation process and would love your input. Your feedback will help shape future enhancements, including AI-powered assistance with Agentforce.

✅ The survey takes just 5-7 minutes

✅ Your insights will directly impact how case creation works

Survey Link:  https://www.surveymonkey.com/r/72396NG

We’d love to hear about: 

🛠️ How you create support cases today 

🤖 Your experience with AI assistance like Agentforce 

📈 What improvements would make case creation smoother 

Your feedback is invaluable in making support faster and more efficient. 

Thank you for helping us improve your Salesforce experience! 🚀 

#Salesforce #Agentforce #Feedback Survey #AI

Simple Survey → New features coming in April 2023

With the new Survey Builder experience, creating, viewing, and testing your survey programs will be even simpler. New question types, including Likert scales and Medical Pain scales, can be included in surveys while keeping high response rates as a top priority.

To be sure your organization takes advantage of everything the new version offers, join Vicasso’s Product Team on April 6th at 1PM ET for a YouTube Live Stream Event.

• Use different types of questions, including new formats such as Customer Effort Score (CES), Likert scale, and a Medical Pain scale
• Create survey programs in an easy 4-step, code-free process
• Translate surveys to other languages 
• Customize post-survey content, including:
  • Conditional landing page redirects based on survey answers or object field values
  • Rich text, embeddable images, and a personalized brand experience
• Quickly preview and test how the survey appears on both mobile and desktop browsers

#Salesforce Surveys #Survey #Feedback Survey #Native Application

Hi - does anyone have a Lightning adoption/feedback survey that I can share with my users? Just looking to get a feel of how they are liking Lightning, what needs to be improved, etc.

Sending Surveys When a Case Closes

Recently a new Support Setting option appeared, Customer Feedback Survey. In this option, you can specify what active Survey is sent to the Case Contact when the case is closed.

And, the email template that is used to send the message - which I cannot find to edit anywhere - includes the Case number and the Case Contact's first name.

There is also an option to send all case-related emails with an org-wide email address.

This is a lot easier than building and maintaining something with Process Builder. Just specify the active survey and you are done.

Just received the feedback survey from developer@mail.salesforce.com, and it is saying the survey is closed. Here's the link:

https://www.surveymonkey.com/survey-closed/?sm=GUqI_2FIeqo_2B4oQWrfUVyP3VMvPM4pC6J0Vbro_2Fl33WvO2UtEJITscZnqGWeSW7mZg_2FKdY8HQRpkGCNz6j9nFeJSt_2B3S5Nj_2BQeqlUPJeiW0JM_3D