#Slack Community토론 중인 항목 22개

Hi! We are using Salesforce Channels in Slack for Cases. One team only works in Slack, and the other team only works in Salesforce. The feed is connected for the cases and comms are flowing, but the Salesforce end user is not receiving notifications when a new message is sent in the channel (they are used to the Chatter functionality). Is there a solve for this? Thanks in advance!    

Hi everyone 👋

I’m fairly new to working with Salesforce and Slack, and I have two questions about Salesforce channels in Slack, created from an Account in Salesforce:

• Channel naming – Can I choose a custom name instead of it matching the Salesforce record name? If yes, how?
• External participants – Can I add external users via Slack Connect? They won’t have Salesforce access, but should join the chat. If yes, how?

Thanks a lot for any tips and guidance! 🙏 

We want to enable users to interact with Salesforce Cases from within Slack. Specifically, when a user replies to a Case message or thread in Slack, their reply should be automatically posted as a Chatter comment on that Case in Salesforce—without requiring the user to open Salesforce itself.

Is there a native way to achieve this with the Salesforce for Slack integration? If not, what options (like automation, custom development, or third-party tools) exist to enable this seamless two-way communication between Slack and Salesforce Cases?   

Hi,  

I'm using the new(ish) Salesforce-Slack integration and would like to automatically archive the Slack Channels when the related Record has a status of 'Resolved'.  

I've found the Archive Slack Channel flow action, but I can't find a way of extracting the appropriate Slack Channel Id that is related to the Salesforce Record.  

Any help appreciated. 

I have developed a Slack app that integrates with Salesforce. The app's Request URL currently points to my Salesforce Site endpoint, which processes Slack events using Apex. 

I plan to distribute this app to multiple customers. Each customer has their own Salesforce org and therefore their own Site URL. 

Since a Slack app supports only a single Request URL, how can a multi-tenant architecture be implemented?     What is the recommended approach for routing requests to the correct customer's Salesforce org after they install the app? 

Hi Everyone,

Please share the complete end-to-end details required for the setup of SlackCRM Business plus V2 edition , along with all related prerequisites. This is urgently required from my end, and I would appreciate your prompt support.

The following details are required:

• SlackCRM setup process
• Limitations and constraints of SlackCRM
• Prerequisites for integrating Salesforce with Slack Business+ V2
• Limitations related to email and storage
• Any additional setup dependencies, configurations, licensing, or technical considerations

Please provide all available documentation and relevant details associated with this setup.

Looking forward to your response.

Thanks. 

I was in the Ohana Slack Community using my work email but lost access to my work email when I was left go in May.  How can I rejoin it?  I tried some links posted in the community and on discord but they all did not work?     #Slack Community 

We are facing a limitation with the Slack sandbox (developer environment), where the user limit is restricted to 8 members. For our use case, this is quite limiting, as we want to perform realistic UAT and integration testing that closely mirrors our production environment.

I have a couple of questions:

1. Are there any options or recommended approaches to create a sandbox/testing environment that more closely resembles a production Enterprise Grid setup (in terms of users, apps, and integrations)?
2. How are other organizations handling large-scale testing given the sandbox user limit?
3. What are the best practices or enterprise-level strategies for testing Slack + Salesforce integrations before going live?

Any guidance, real-world experiences, or recommended approaches would be greatly appreciated.

Thanks in advance! 

Hi Everyone,     After recently passing the Salesforce Certified Slack Administrator exam, I am now preparing to take the next step by pursuing the Slack Consultant and Slack Developer certifications.   

I previously received a notice that the Slack Administrator exam is scheduled for a refresh on June 26, 2026. I am writing to inquire whether there are any upcoming update or refresh plans for the Consultant and Developer exams as well.

  As I would like to establish my study plan aligned with the correct exam versions, I would greatly appreciate it if you could share any upcoming schedules.

  Thank you for your time and assistance, and I look forward to your response.