#PearsonVUE토론 중인 항목 5개

Hello everyone,

I am writing to ask for advice regarding a serious issue I encountered while trying to take my Salesforce Certified Platform Integration Architect exam online through OnVue.

During the ID verification process, the greeter asked me to retake my ID photo. At that moment, the OnVue application closed unexpectedly. When I tried to relaunch it, my exam code was marked as invalid, and I was completely locked out of my exam.

Here are the additional steps I have already tried without success:

1. I checked my email and Pearson VUE account but could not find my appointment ID.
2. I attempted to call the support phone number for Latin America, but the calls were disconnected several times.
3. I also tried sending an email to the certification support team, but it appears that the email channel is not functioning, as the system only redirects me to Agentforce for support.

Has anyone here experienced a similar problem with OnVue during the verification process?

I would greatly appreciate any guidance on:

1. How to properly report this issue to Salesforce/Pearson VUE when the standard email and phone channels appear to be down.
2. How to request a free retake or reschedule, given this was not my fault

#Certifications  #PearsonVUE  #TrailheadAcademy

🚨 Need Assistance with Salesforce Certification Exam Issue 🚨 

I had scheduled my Salesforce Certified Agentforce Specialist certification exam for December 6th, 2025 at 17:30 PM (Asia/Kolkata). 

I logged in 15 minutes early and completed the Pearson VUE check-in process successfully. However, after check-in, I received an email stating that my exam session was revoked because the system showed my exam time as 12:00 PM, which is several hours earlier than my actual scheduled time. 

This seems to be a scheduling error, and I’m concerned about losing my slot and fee due to no fault of mine. 

I have already created a support case, but I haven’t received any update yet. Could @Salesforce, @Trailhead, and the @SalesforceCommunity please help investigate this issue and assist me with rescheduling my exam at no additional cost? 

I can provide confirmation details and screenshots if needed. 

Thank you for your support! 

Hi  

    Pearson team cancled my exam because of the legal name , I have cleared 5 exam with same name but yeaterday they rejected my exam and My exam was canceled due to an issue related to my legal name. However, I would like to highlight that I have successfully completed five previous exams with the same name details without any issues. 

Unexpectedly, my exam scheduled yesterday was rejected, which has caused significant inconvenience and stress. This inconsistency is concerning, especially since my details have been accepted multiple times in the past. 

This matter is registered under case number 13973318. I kindly request your support in either rescheduling my exam or pls providing a voucher so I may rebook the exam without additional cost. 

I would greatly appreciate your prompt assistance in resolving this issue. 

Thank you for your time and understanding. 

Sincerely, 

Neha Sharma