Hello,
We have a customer with a contract set to renew 1/1/2027 (start date is 1/1/2026 and end date is 12/31/2026). Currently the customer wants to purchase an additional product but with a start date of 1/1/2027. They want to amend the contract to add the product to the contract being renewed. Problem is they want this opportunity with the new product to close now for booking purposes but want this to be on the contract that is set to renew and start on 1/1/2027. They do not want two separate contracts.
Bookings credit here is counted when an opportunity moves to Closed Won. My issue is that our process has automation that when an opportunity moves to Closed Won it immediately creates an order, then within 10 minutes Activates and Contracts that Order. We also have the contract setting for calculate end date turned on. Doing an amendment means this product will be on a start date after the contract expires. I am at a loss for the best approach for this?
I am open to any thoughts and feedback.
Thank you.
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