#PearsonVUE7 utenti parlano di questo argomento

Hi all, 

I'm looking for current guidance on how a candidate under 18 can sit a 

Salesforce certification exam, and I can't find anything authoritative 

published since certifications moved to Trailhead Academy and Pearson VUE 

in July 2025. 

What I've done so far: 

- Searched the community, Salesforce Stack Exchange and the Help 

  documentation. Everything I can find on this either predates the 

  Trailhead Academy transition, or describes the Webassessor process, 

  which no longer applies. 

- Found anecdotal reports of minors holding certifications, but nothing 

  that explains the actual procedure, and nothing recent. 

- Contacted Pearson VUE directly about the exam delivery side: 

  identification requirements, whether a parent or guardian needs to be 

  present at the test centre, and whether the policy differs between a 

  test centre and an online-proctored exam. Awaiting their reply. 

What I still can't resolve is the Salesforce side rather than the 

delivery side. Registering involves accepting the Salesforce 

Certification Program Agreement, which is a contract. A minor doesn't 

have full contractual capacity, so I'd expect this to require a parent or 

legal guardian to sign or countersign — but I can't find any documented 

process for that, or any indication of where such a signature would be 

submitted. 

So, two questions: 

1. Has anyone here gone through certification as a minor, or supported 

   someone who did, since the move to Trailhead Academy? How was the 

   program agreement handled? 

2. Is there official guidance on this that I've missed? If it exists, 

   I'd appreciate a pointer. 

For context: I'm 17, based in Italy, preparing for the Salesforce 

Certified Platform Administrator exam and aiming to sit it in November. 

I'd rather establish the correct procedure now than discover a problem 

on exam day, or worse, have a credential questioned later. 

If there genuinely isn't published guidance on this, that seems worth 

documenting — I'm happy to write up whatever answer I get so the next 

person searching finds something current. 

Thanks, 

Aurelio 

Pearson VUE Revoked My Salesforce Certified Platform Administrator Exam During Check-in Due to Network Issue – Can I Get a Reschedule?

Hello Trailblazers,

I'm looking for guidance regarding an issue with my Salesforce Certified Platform Administrator exam conducted through Pearson VUE OnVUE.

Yesterday, during the exam check-in process, I encountered an unexpected internet/network connectivity issue. Because of this, I was unable to proceed beyond the Welcome Screen.

With approximately 10 minutes remaining on the Welcome Screen timer, I immediately informed the online proctor about the issue and asked for assistance. Unfortunately, I was later informed that my exam had been revoked because the check-in time limit had expired.

To clarify:

• I never entered the actual exam.
• I did not view or answer any exam questions.
• The issue occurred only during the check-in process because of a network problem.
• I informed the proctor before the session ended.

I have already submitted support requests to both Salesforce Certification Support and Pearson VUE requesting a courtesy reschedule.

I would appreciate advice from anyone who has experienced something similar.

1. Has anyone had an exam revoked during the check-in process and successfully received a reschedule?
2. How long did Salesforce or Pearson VUE take to review your case?
3. Is there anything else I should do to improve my chances of getting a reschedule?
4. Would it help to request an escalation or provide additional evidence?

Any guidance or shared experience would be greatly appreciated.

Thank you in advance for your help!