* Salesforce Field Service *

After the Winter 27 update, users are reporting issues in accessing the field service app, on Android mobile devices. 

App version: 262.3.23 (latest available, although 264 would be available through beta program). 

After entering credentials with our SSO, login fails with

.   

Not all users are affected, this seems to happen randomly but we are not able to pin-point the reason. 

Recently it is happening to me as well and the problem persists even after trying to revoke all related tokens from the OAuth App list of the user detail page. 

Has anyone else experienced this issue? any solution?

Good afternoon, can I create a single service appointment list so that each technician only sees that list with their assigned appointments? From the app, when multiple lists appear and I want only one to appear, thank you very much.

@* Salesforce Field Service * 

Calling Field Service customers: help shape the future of AI-first work in Salesforce

We're looking for Field Service customers who are curious about letting business users get their work done through an AI interface, instead of navigating the Salesforce UI. 

Here's what that could look like:

• Field service managers overseeing teams of 5 to 30 employees, who can rebalance the day's schedule in a conversation with AI interface when someone calls out sick
• Executives building their own dashboards to monitor and analyze first time fix trends, without waiting on a report request
• Dispatchers building their own dispatcher console, or completing their daily work by simply talking to an AI assistant

We'd love to bring a small group of customers in as

. You'd get an early look, and your real-world workflows would directly shape what we build. 

Add a comment in this thread and I'll follow up with a DM to share next steps. 

We have territories and countries under each territory. How do we capture Public Holidays specific to Country under a specific Territory? Should this be done at operating hours or ?

Users are tied to the Primary Territory and some time to a secondary territory. So, anyone in EURAFRIC territory can take up service appointment in any of the countries under Eurafric. And same thing applies to ASIA, Middle East etc.

We want to make sure that we know the public holidays in that country and avoid setting up service Appointments

Hi to all, 

Our field service implementation includes several price books per country. On average there are 5 customers per country and around 15 service providers. For each of them we have a price book. 

All these price books and of course other data are used to build the briefcase. Please note that having a briefcase with all necessary data is very crucial for our organization because we need to work very often offline.  Even with the unlimited license, due to the size of data we exceed the 400000 records limit. Is it possible to build the briefcase only with the standard price book or we need all catalogues?  

Any ideas to reduce records that are repeating like those in price books? 

Thank you in advance, 

Thanasis 

As our org continues to test implementing ESO and the Service Console, it seems that we are having issues with booking appointments when we utilize absence blocks for partial days. If we have a block on a resources schedule say from 8-10am, the book appointment seems to pass on that resource. Not until we manually move an appointment to them does it seem to "open" them to booking. I can book until all resources are full and it will continue to ignore that resource with the absence block. When optimizing, it will move appointments to a resource with a absence on their schedule, just seems the book appointment doesn't see them. Any suggestions?

Hello, 

We've had a request to be able to copy the data of Phone fields within the mobile app and still maintain the ability to click on them directly to make a call (from iOS and Android). I can get this to work on Android by using a formula field to copy the existing phone number field and put it within a "tel:" hyperlink, allows for copying of the phone number and calling directly. 

Unfortunately, that method does not work for iOS. It allows me to click on it directly to call, but I can't copy the data. From what I can see this is just a general limitation of formula fields within the mobile app for iOS, but I just wanted to confirm. I can't move them to just be text fields, as we still need to maintain the ability to click to call. Any additional information would be greatly appreciated.