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Supercharge Field Service
Trail

Supercharge Field Service

Increase field service team productivity with the dispatcher console.

Start
+5,400 points
Intermediate
Customer Service Professional
~7 hrs 10 mins

Skills you will gain

Complete the Trail to build your expertise. Learn More
  • Product Management
  • System Design and Implementation
  • Account Management
  • Scheduling
  • Client Support
  • Show More
  • Product Management
  • System Design and Implementation
  • Account Management
  • Scheduling
  • Client Support
  • Quality Assurance and Control
  • Customer Service
  • Productivity
  • Technical Support and Services
  • IT Management
  • Mobile Development
  • Programming Languages
  • Show Less

Products

  • Service Cloud
  • Salesforce Platform
  • Field Service
+5,400 points
Intermediate
Customer Service Professional
~7 hrs 10 mins
+300 points
Project

Install the Field Service Managed Package

Install the Field Service managed package in a Trailhead playground.

~50 mins
+1,300 points
Module

Field Service Dispatcher Console for Dispatchers

Use the dispatcher console to manage appointments, schedules, service resources, and maps.

~1 hr 30 mins
+1,600 points
Module

Dispatcher Console for Admins

Make your field service dispatchers more productive with a customized console.

~1 hr
+1,200 points
Module

Field Service Scheduling

Manage your schedule to maximize customer satisfaction and field service productivity.

~1 hr 5 mins
+400 points
Module

Field Service Optimization

Maximize your schedule to get more work done, faster.

~1 hr
+400 points
Module

Field Service Mobile

Connect mobile workers to your field service organization with this all-in-one mobile app

~1 hr 10 mins
+200 points
Module

Visual Remote Assistant

Connect customers and employees with real-time visual support via mobile devices.

~35 mins
~7 hrs 10 mins