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Knowledge Search Basics
Module

Knowledge Search Basics

Learn how search works in Salesforce Knowledge and customize your org for better results.

Start
+400 points
Foundational
Customer Service Professional
~1 hr 10 mins

Skills you will gain

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  • Quality Assurance and Control
  • Customer Service
  • Technical Support and Services

Products

  • Service Cloud
+400 points
Foundational
Customer Service Professional
~1 hr 10 mins
~1 hr 10 mins

Available on the following trail

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Check out other Salesforce products to see how they can help you create more personalized customer journeys and make data-driven decisions.