Skip to main content Join the Agentforce Hackathon on Nov. 18-19 to compete for a $20,000 Grand Prize. Sign up now. Terms apply.
Omni-Channel for Lightning Experience
Module

Omni-Channel for Lightning Experience

Route work to the right agent for the job and get a complete view of your contact center.

Start
+2,100 points
Intermediate
Customer Service Professional
~1 hr 40 mins

Skills you will gain

Complete the badge to build your expertise. Learn More
  • Process Improvement and Optimization
  • Customer Service
  • Programming Languages

Products

  • Service Cloud
+2,100 points
Intermediate
Customer Service Professional
~1 hr 40 mins
~1 hr 40 mins

Available on these trails